SUPPORT

Yes, you are. Actually, we’re delighted every time someone puts up gameplay videos, so please let us know if you do so.

That seems to be a bug concerning the OpenAL driver supplied with Soundblaster cards. As a workaround, please try adding the following to your options.txt file:

[audio]
backend=Generic Software

You have to navigate to your Steam installation, which is usually

• C:\Program Files (x86)\Steam\ on Windows
• <Home>/Library/Application Support/Steam on Mac

From there, click yourself through the path steamapps/common/TinyAndBig/Tiny and Big Soundtrack

• The game is awesome - Yes, we know. We might not be able to fix this.

Currently, the Windows version only supports the Xbox 360 controller for Windows (both the wireless receiver and the wired controller). Support for other game controllers will follow. On Mac and Linux, these USB controllers should work, too:

• Thrustmaster Dual Analog
• Logitech RumblePad

On Linux, the analog triggers of the Xbox 360 controller don’t work, which is a limitation of the SDL library, and is currently not fixable.

Newer window managers like Unity or early versions of Gnome 3 are terrible at running games smoothly. They either use some kind of windowed fullscreen mode, where they scale the window to span the whole desktop, or they have trouble managing demanding OpenGL applications and their own fancy window effects.

For best results, use the following:

• Gnome 2
• Gnome 3.4 or later
• (…more to come as we are testing various configurations)

There’s a damaged file in your installation. If you’re playing through Steam, make sure that you’re Steam installation is healthy:

• Right-click on the game, select “Properties”
• Select the “Local files” tab
• Click “Verify integrity of game cache…”

Non-Steam customers, please try re-installing the game.

There are several locations where you might find the logfile, depending on your installation:

• Windows, Steam: Program Files/Steam/steamapps/common/TinyAndBig
• Windows, non-Steam: <User>/AppData/Roaming/TinyAndBigGrandpasLeftovers
• Mac: <User>/Library/Application Support/TinyAndBigGrandpasLeftovers
• Linux: <User>/.tinyandbiggrandpasleftovers

If you’re on Windows, please look for crash dump files (*.dmp, *.mdmp), these are immensely helpful for debugging crashes. Sending your dxdiag.txt may also help us diagnosing the crash (What is a dxdiag file? How do I send one? ). Please send the files via email to mailto:support@blackpants.de

The DirectX Diagnostic Tool (Dxdiag.exe) is designed to help you troubleshoot DirectX-related issues and gives detailed information regarding your computers graphics, sound and other devices related to gaming. It can be a valuable tool in determining things like hardware specifications such as for determining if your computer meets the minimum system requirements for a game.

It can also help determine if the drivers are up to date or need to be updated (a ‘driver’ is essentially the software that allows Windows to interact with and communicate with your computers hardware).

You can also use this tool to generate a ‘dxdiag’ (text) report file which has detailed information about all the items listed above and can be useful when communicating with support.

A Dxdiag report is the results of the execution of the DirectX Diagnostic Tool (dxdiag.exe). These results are very helpful in troubleshooting technical concerns with a computer.

To send a dxdiag file, please choose your Operating System and follow the associated steps below:

Windows 8 / 10 / 11

• From the Windows desktop, press the Windows key and the R key to open the Run window.
• In the “Open:” field of the Run window, type “dxdiag.” Click OK or the Enter key to open the DirectX Diagnostic Tool (if prompted to check if your drivers are digitally signed, click Yes).
• In the DirectX Diagnostic Tool window, click the “Save All Information” button.
• In the “Save As” window, the DirectX information will be saved as a text (.TXT) file. Designate where the file will be saved (such as the Desktop or other easily accessible location) and then click on the “Save” button.

Windows Vista & 7

• On your Windows task bar, click «Start» (Windows icon usually in the lower left corner of the screen).
• Select and press “Run” (if you do not see “Run”, hold down the “Windows” button on your keyboard and press “R”). A “Run” window should pop up.
• In the “Run” window, type “dxdiag” and click “OK”. A “DirectX Diagnostic Tool” window should pop up.
• In the appeared window choose “Save all information”.
• After you’ve saved the file, please attach it to your reply.